Return and Refund Policy

Last Updated: August 26, 2026

This Return and Refund Policy (“Policy”) applies to all purchases made through https://megauvblight.com/ (“Website”), operated by Dido Media LLC DBA MegaUVBLight (“Company”, “we”, “us”, or “our”).

1. Warranty Coverage

All products purchased through our Website come with a limited six (6) month warranty from the date of purchase. The warranty covers manufacturing defects and malfunctions under normal use conditions.

2. 30-Day Returns (Unopened Products)

If you change your mind, you may return any unopened, unused product in its original packaging within thirty (30) days of delivery for a full refund of the purchase price.

  • The product must be unopened, unused, and in its original packaging
  • Contact support@megauvblight.com with your order number to receive a Return Merchandise Authorization (RMA) number and the return address before shipping anything back
  • Customer is responsible for return shipping costs
  • Refunds are issued to the original payment method within five (5) business days of receiving and inspecting the returned product

Opened or used bulbs cannot be returned for a refund, as a used UVB bulb cannot be resold. Opened products remain fully covered by the six (6) month warranty described in Section 1 and Sections 3–8 below.

3. Warranty Return Eligibility

Warranty returns and exchanges (for opened or used products) are accepted for products that are:

  • Under the active warranty period (within 6 months of purchase)
  • Accompanied by valid proof of purchase
  • Determined to have a manufacturing defect or malfunction

4. Return Requirements

To process a warranty claim, customers must provide:

  1. A copy of the original purchase receipt showing:
    • Date of purchase
    • Product wattage and quantity
    • Seller’s information
    • Customer’s shipping address
  2. A detailed description of the defect or malfunction
  3. Photos or video evidence of the issue, if applicable

5. Return Process

  1. Contact our customer service team at support@megauvblight.com to initiate a return or warranty claim
  2. Submit all required documentation as specified in Section 4
  3. Wait for approval of your return or warranty claim
  4. Upon approval, you will receive a Return Merchandise Authorization (RMA) number
  5. Ship the product back to the return address provided with your RMA number

Note: Please clearly mark your RMA number on the outside of the package.

6. Shipping Costs

  • Customer is responsible for returned shipping costs.
  • Customers are responsible for ensuring proper packaging to prevent damage during return shipping
  • The Company is not responsible for items damaged or lost during return shipping

7. Replacement Process

  • Upon receipt and inspection of the returned product, we will process your warranty replacement
  • Replacement products will be shipped within 5-7 business days of receiving the returned item
  • You will receive tracking information once the replacement product has been shipped

8. Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper installation
  • Normal wear and tear
  • Modifications or repairs made by unauthorized persons
  • Damage caused by accidents, natural disasters, or power surges
  • Products purchased from unauthorized sellers

9. Contact Information

For any questions or concerns regarding this Policy, please contact us at:

Dido Media LLC DBA MegaUVBLight
support@megauvblight.com

10. Policy Updates

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of our Website following any changes indicates your acceptance of such changes.